Privacy Policy

Last updated: May 13, 2026

Cal Coast Water Damage and Construction ("Cal Coast", "we", "us", or "our") operates calcoastwaterdamage.com and the educational sister property moldhelpsd.com. This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect

We collect information you provide directly to us when you:

• Submit our contact form, request an inspection, or schedule a service
• Call or text us at 619-320-2700
• Engage with our AI chatbot or cost estimator tools
• Email us at josiah@gowithcalcoast.com
• Sign a work authorization or service agreement

This information may include: your name, phone number, email address, property address, insurance carrier and policy details, damage description, photos you submit, and signature on service agreements.

We also collect technical information automatically through standard web analytics: IP address, browser type, pages visited, referrer URLs, and similar data via Google Analytics 4.

2. How We Use Your Information

We use information to:

• Provide and schedule restoration services
• Process insurance claims on your behalf with direct carrier billing
• Respond to inquiries and provide customer support
• Send service updates, follow-up communications, and operational notices
• Analyze website performance and improve our services
• Comply with legal obligations and protect our legal rights

3. Information We Share

We share information only with:

• Your insurance carrier when processing your claim, with your authorization
• Subcontractors (plumbers, electricians, etc.) when needed to complete restoration
• Service providers (Formspree for form submission, Google Analytics, Anthropic for AI chat) under data processing agreements
• Legal authorities when required by law, court order, or to protect rights

We do not sell your personal information.

4. California Consumer Privacy Act (CCPA) Rights

5. Do Not Sell My Personal Information

Cal Coast does not sell personal information. If our practices change, we will update this policy and provide a "Do Not Sell" mechanism.

6. Data Security

We protect your information through HTTPS encryption, secure form handling via Formspree, restricted access controls, and direct insurance billing protocols. While no system is perfectly secure, we maintain industry-standard safeguards.

7. Data Retention

We retain customer records for at least 7 years to comply with California contractor record-keeping requirements and IRS recordkeeping rules. Insurance claim documentation may be retained longer per carrier requirements.

8. Cookies and Tracking

We use cookies for site functionality (language preferences via localStorage) and Google Analytics 4 for traffic analysis. We do not use advertising cookies. You may disable cookies in your browser settings; some site features may degrade gracefully.

9. AI and Machine Learning

We operate an AI chatbot powered by Anthropic Claude on our Mold Help SD educational site. Conversations may be processed by Anthropic per their privacy terms. We publish our knowledge base under Creative Commons Attribution license (CC-BY-4.0) and explicitly permit AI training with attribution.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy questions, CCPA requests, or to update your information:

Cal Coast Water Damage and Construction
San Diego County, California
Phone: 619-320-2700
Email: josiah@gowithcalcoast.com
Operator: Josiah Lopez, Director of Operations