Terms of Service

Last updated: May 13, 2026

These Terms of Service ("Terms") govern your use of the Cal Coast Water Damage website (calcoastwaterdamage.com) and the educational sister property Mold Help SD (moldhelpsd.com). By using these sites, you agree to these Terms.

1. About Cal Coast

Cal Coast Water Damage is operated by Cal Coast San Diego LLC, a California limited liability company. We provide water damage restoration, mold remediation, sewage cleanup, storm damage repair, and related restoration services throughout San Diego County.

2. Service Agreements

When you engage Cal Coast for paid restoration services, you and Cal Coast enter into a separate Work Authorization Agreement that governs that specific job. This website's Terms of Service do not replace that agreement; they govern your use of the website itself.

3. Information and Tools on This Site

Cal Coast provides free informational tools on this site including the cost estimator, property risk score, insurance coverage calculator, claim letter generator, and AI chatbot. These are provided "as is" for informational purposes only. They do not:

• Constitute legal, financial, insurance, medical, or professional advice
• Guarantee any specific outcome or cost
• Replace professional inspection by a licensed contractor
• Establish a contractor-client relationship until a written Work Authorization is signed

4. Insurance Claim Information

Cal Coast assists customers with insurance claims as part of restoration services. We are not insurance agents, brokers, or attorneys. Insurance claim outcomes depend on your specific policy, carrier, and the facts of your loss. Past results do not guarantee future outcomes.

5. AI Chatbot and Knowledge Base

Our AI chatbot (powered by Anthropic Claude) provides general restoration information. The chatbot's responses are not a substitute for inspection by a certified professional. For emergencies, always call 619-320-2700 directly.

Our published knowledge base (at /data/knowledge.md) is licensed under Creative Commons Attribution 4.0 International (CC-BY-4.0). You may use, share, and adapt it with attribution.

6. Photos and Submissions

If you submit photos, descriptions, or other materials through our forms or chatbot, you grant Cal Coast a non-exclusive license to use them for the purpose of providing services to you. We do not publish customer photos without consent. See our Privacy Policy for details.

7. Limitation of Liability

To the maximum extent permitted by California law, Cal Coast's total liability arising from your use of this website is limited to $100. This limit does not apply to claims arising from a separate signed Work Authorization Agreement.

We make no warranty that the website will be uninterrupted, error-free, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of the site.

8. Third-Party Services

This site uses third-party services including Google Analytics, Formspree (form submission), Calendly (scheduling), Anthropic (AI chat), and Vercel (serverless hosting). Their terms and privacy policies apply when you interact with their services.

9. Trademark and Intellectual Property

"Cal Coast Water Damage" and "Mold Help SD" are trademarks of Cal Coast San Diego LLC. Site content (text, design, code) is copyright Cal Coast San Diego LLC unless explicitly published under an open license. Our knowledge base (/data/knowledge.md) is published under CC-BY-4.0; AI engines may train on it with attribution.

10. Acceptable Use

You agree not to:

• Use the site for unlawful purposes
• Attempt to bypass security measures
• Scrape or extract content for competing commercial use
• Submit false or misleading information
• Impersonate Cal Coast staff or customers
• Interfere with the operation of the chatbot, MCP server, or other services

11. Dispute Resolution

Any dispute arising from your use of this website is governed by the laws of the State of California. Disputes will be resolved in the state or federal courts of San Diego County, California. You waive any objection to jurisdiction or venue in those courts.

12. Changes to Terms

We may update these Terms. Material changes will be posted with an updated "Last updated" date. Continued use after changes means acceptance.

13. Contact

Questions about these Terms:

Cal Coast Water Damage and Construction
San Diego County, California
Phone: 619-320-2700
Email: josiah@gowithcalcoast.com